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U.S. Payroll and
Canadian Payroll cannot be activated in the same data
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If eTransmit is integrated with both US payroll and Canadian Payroll in
the same set of data, payroll calculation will not work correctly. This
is a problem between the add in techniques of eTransmit and internal
issues with Payroll. If you have US Payroll and Canadian Payroll active
in the same data, you must choose only one payroll for eTransmit. You
can change the eTransmit integration options using the Integration tab
in the Options form.
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Changing integration options requires a desktop refresh
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If you change any integration options using the eTransmit Options form,
you MUST exit the System Manager and restart it before doing any other
work in ACCPAC. Without refreshing the System Manager Desktop in the
way, unpredictable results may occur in other ACCPAC modules.
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After deactivating eTransmit ACCPAC modules not work correctly
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If you deactivate eTransmit or change any eTransmit integration options,
you must:
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Make sure all users are logged out of System Manager before making the change.
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Deactivate eTransmit or change integration options as required.
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Close the System Manager and restart.
If you do not
follow these steps, eTransmit will be deactivated while the System
Manager still believes it is active. Unpredictable result may occur. |
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How to test if your MAPI based fax is compatible with eTransmit
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eTransmit is compatible
with most MAPI based fax system. To test if your fax system is compatible
with eTransmit, perform the following steps:
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Make sure you have Adobe Acrobat Reader 4.05 or higher installed.
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Create or locate an Adobe PDF format file to fax.
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Start your email program and create a new email message.
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Send the message to a fax by entering the fax number as the email
address in the following form: [FAX: xxx-xxx-xxxx] where
xxx-xxx-xxxx is the phone number of the fax machine you want to
receive the test fax.
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Attach the test PDF file as a file attachment to the message.
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Send the message.
If the message and the attached file is
received by the fax machine you specified, your system is compatible
with eTransmit.
If the file is not received, you will
need to have your system administrator address whatever issues are
required to get the above procedure to work before sending faxes with
eTransmit. |
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Data Integrity Error: Matching EMail
record for customer is missing |
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If you are using another 3rd party product
that accesses customer records through ODBC, you may encounter data
integrity problems with eTransmit if a customer record is added or
deleted using the 3rd party product. When a record is added or deleted
using the 3rd party product, the equivalent record is not deleted in
eTransmit causing the data integrity error shown above. To fix, simply
run Data Integrity in Administrative Services and fix all errors. This
will delete or add the customer records as required in eTransmit. |
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Installation on
Windows Terminal Server or Citrix Metaframe |
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To install eTransmit on a Windows Terminal
Server or Citrix Metaframe, proceed as you would with any other
application. After the program has been installed, you must deal with
the Crystal Reports files that are added by eTransmit.
Crystal Reports uses a folder called
CRYSTAL that is under the WINDOWS or WINNT folder. This folder is
where Crystal Reports puts various drivers and export DLL's for the
whole system. This is meant to be a system wide folder but due to
Terminal Server/Citrix's ability to share the WINDOWS/WINNT folder
with multiple users, the system cannot find the CRYSTAL folder files
without additional configuration.
There are many methods of addressing
this issue with Crystal Reports. Crystal Decisions recommends in a
technote that you copy the CRYSTAL folder files to the folder of the
application (ACCPAC's RUNTIME folder). Or you can copy the CRYSTAL
folder files to a CRYSTAL folder under each user's private WINDOWS
folder. Another method is to copy the CRYSTAL folder files to the
SYSTEM32 folder.
You will need to decide which method is
appropriate to your installation and implement it in order to run
ACCPAC Advantage on a Terminal Server/Citrix machine. Once you have
installed eTransmit, you will need to repeat the procedure you used
for the CRYSTAL folder files because the eTransmit install program
adds new files and updates other files in the CRYSTAL folder. |
